Kerala Feeds: RE: <<=M=H=O=>> Airtel - Cheating Customers with various Value Added Services and Schemes

Dear Deepak,

I can understand your feelings that your also a employee of Airtel but the fact is fact. give me some E-mail id or customer care number so that we can lodge a complaint against these cheatings or inform to Chairman.

One thing is clear, if some franchise is taking and running Airtel.........they are totally blind and they are not taking proper response.

i am working near a Airtel office........and observing daily how the customer is facing the problems........and shouting.........upon the Staff of Airtel.

I dont have any view or any competition with your company, to put remarks on your company. But the fact is fact. Where Airtel call rate is much more higher rate then BSNL, IDEA, Tata Indicom.

If you want to Help.........to .........the people......with these type of .........problems.......you can do one thing.........give some good services........with proper customer support and take care of custmer probelms and maintain some complaint sites........so that it can help to all the peoples.

Deepak Kumar <chweetdeepak@hotmail.com> wrote:

Dear Shamim,

Everyday, Mobile operators send many promotional SMS's to promote or popularize value added services in their regions.
The Case is not with any specific mobile operators. I see numerous cases everyday of wrong charging done or else.

For Airtel Hello Tune, The Charging SMS can only comes to your account if u will subscribe to the Hello Tune. If Still you have recd the Charging SMS without your knowledge, then firstly, pls check who has subscribed you and with which mode(*678#, IVR, Song Cactcher, * to copy, Web & thru SMS. After knowing the mode of subscription, u can get it refunded by making a request to the concerned call center team. They will escalate the issue to us(Bharti Telesoft Ltd) for knowing the reason of charging. Afterwards, the amount can be refunded if the case seems to be genuine.

As many fake customers or complains also comes to the CC for refund where user has itself made 2-3 transaction resulted in double charging and then start debating and shouting and spread rumors about the concerned operators.

Telecom Market is very competitive in India. So, Customers critics and raised issues only can bring the quality services.

So Please be alert and careful, and handle or escalate the issues up to the level you can.

Best Regards
Deepak Kumar
Date: Thu, 24 Jan 2008 22:41:08 -0800
From: shamim_sunny2003@yahoo.com
Subject: RE: <<=M=H=O=>> Airtel - Cheating Customers with various Value Added Services and Schemes
To: chweetdeepak@hotmail.com; mumbaihangout@yahoogroups.com

Dear Deepak Kumar,

I am not agreed in your opinion that Airtel is not cheating to customer........simply once sms is coming to our mobile if your open that sms it will automatically subcribe the hello tune for you and deduct the amount from your balance amount. and many more........you can't count in your finger tips.........

Deepak Kumar <chweetdeepak@hotmail.com> wrote:

<> <>
Dear All,

Myself employee of Airtel's Sister company Bharti Telesoft Ltd. Which is providng the Hello Tune services to Bharti Airtel.

Hi Folks,

Without your permit, no one can make any change in your mobile connection. So, as said by Vasanth in the trailing mail, Pls don't accept any things until you feel comfy with their schemes or services.

If anyone has suffered or felt as cheated by telecom operator's then you can escalate the issue to the concerned circle VAS manager for resolution.

Aside for Renu: Dear, If you has been charged for Hello Tune without informing you or become the subscriber. Then its your fault, as you haven't escalated the issue. Because it can be easily identified that via which medium you got subscribed or in case if its really by mistakenly then you can claim or get refund for the amount deducted from your account.

So, please fight for your right and don't seat idle in case you are cheated by someone.

Best Regards

To: renupradhan@gmail.com; vasanthsingh@yahoo.com
CC: mumbaihangout@yahoogroups.com;
From: nevin788@yahoo.co.in
Date: Thu, 24 Jan 2008 13:42:58 +0000
Subject: Re: Re: <<=M=H=O=>> Airtel - Cheating Customers with various Value Added Services and Schemes

Hey,

Just go thru this link...............
http://www.rediff.com/money/2008/jan/24trai.htm
Now all post paid user to get hard copy of the bill free of cost.

Thnx,
Nevin...

Renu Pradhan <renupradhan@gmail.com> wrote:
yes i do agree with you coz Airtel people have deducted amount from my
balance aslo without informing me they had subscribed me for the hello
tune.

they are making their subscriber fool

On 1/24/08, Vasanthsingh <vasanthsingh@yahoo.com> wrote:
> I was using the airtel services for the past 7 yrs,, i am was in post paid
> connection and due to some billing issues (abnormal rates and charges) i
> changed to prepaid ,,,
>
> few months back a person called from airtel and explained me abt the post
> paid services, saying that there is lot of free calls to airtel like
> that,,,,, and she compuled to change the scheme to post paid ,, after long
> argument after one month she convinced me and i also changed the schme,,,
> for that she will call 10 times per day,,,
>
> but now iam receiving abnormal charges as i never used , but till now i
> have never received not even a single bill statements,,
, even i posted
> complaints in customer care and registered in net but no
> useeeeeeeeeeeeeeee,,,,,,
>
> again i got vexed and now i decided to change again to pre paid, but they
> are saying that u must continue 3 months in this connection and then only
> it can be changed,, but it was not informed to me,,,,
>
> even i have spent nearly 600 rs, to change postpaid connection and now i
> have paid 1500 for first month bill and i have to pay 3000 more and one
> month left,, to whom i hve to clear thiss,,,
>
> Even if we want to change to prepaid means we have to pay 500 rs,, again,,
>
> GUys these are all our mistake,, we have to be carefull with these
> telemarketing peoples,,,
>
> take care and be alert always dont accept any things if insisted,, think a
> lot and proceed
>
> Vasanth
>
>
> Note: forwarded message attached.
>
>
> Your's
>
> V a s a n t h
>
> If We Can't Who Can
>
>
>
>
>
> ---------------------------------
> Be a better friend, newshound, and know-it-all with Yahoo! Mobile. Try it
> now.

--
Renu

Regards,

Md. Shamim Shariff
System's Asst.
Overnite Express Ltd.
Visakhapatnam.

__._,_.___

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