I am one of the oldest customers when BPL cellular was incorporated
in kerala one of the few first customer.
I have been making numerous complaints regarding my billing for the
last couple of months. Each time there will be extra charged amount
then when I make numerous calls to customer care service they will
waive the extra charged amount. It starts from the month of JULY
till this billing month. Every month I have to scrutinize the
billing statement then make calls to customer care. This has been my
worst experience from a reputed cellular company. This month too i
have even been over charged.
All these months i had calls to Customer Care Service send emails to
nodal officer no response each time they will waive the over charged
amount. I have even been charged Rs 100/ late fee for the month of
November but I paid the amount before due date on 19 th November
Today 14/12/2007 i had a bitter experience regarding Mr. Girish of
appellate authority he talked very rudely as he was in no way
listening my grievances. Authorities should have the decency to
listen to the grievances of a customer because "customers make
company"
This is cheating the customer of his money.
Sivaprasad
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